Here you’ll find quick answers about orders, delivery, payments, and refunds. We keep the process simple: transparent pricing, protected checkout, and fast item delivery for most orders. If you don’t find what you’re looking for, contact support with your order ID — we’ll help you resolve it quickly.
How do I purchase a skin?
Browse the marketplace, select the skin you want, and proceed to checkout to finalize your order.
How long does delivery take?
Most orders are completed within 7–14 days. In some situations, the timeframe may vary depending on item availability.
Do I need a public Steam inventory?
Yes. Your Steam inventory must be set to public so we can send you the trade offer.
Is it safe to sign in with Steam?
Yes. Authentication is handled through Steam’s official OpenID system, meaning we never access or store your password or private login information.
Can I change my Steam account after placing an order?
If the order hasn’t started processing yet, contact our support team immediately. Once the process begins, switching accounts may no longer be possible.
How can I sell my CS2 skins?
Sign in through Steam, select the skins you want to sell, set your desired price, and submit your listing. After approval, the item will appear in the marketplace.
How long does it take for my listing to be published?
Listings are usually reviewed within a few hours. Once approved, your skin becomes visible to buyers automatically.
How do I receive payment after a sale?
After your item is sold and the transaction is completed, the funds are released immediately. Ensure your payout details are filled in under My Account → Payout Details.
A 10% commission fee applies to all completed sales.
Do you store my payment details?
No. We never store full payment information. All transactions are processed securely through trusted payment providers.
Can I cancel my order or request a refund?
Yes. If the skin has not yet been delivered or claimed, you can request a refund within 14 days by contacting our support team.
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